Return and Exchange Policy
To ensure a satisfying and convenient shopping experience for our valued customers, we have established a clear and comprehensive return and exchange policy. This policy aims to guarantee customer satisfaction and address any issues that may arise.
Return Policy:
- Customer's right to return: Customers have the right to return a product within 14 days of receiving it if it has a manufacturing defect.
- Return procedure:
- Contact customer service to initiate a return request.
- Provide a clear photo or video of the product showing the defect.
- Return the product in its original condition with all accessories.
- Refund: A full refund will be issued, excluding shipping costs, upon verification of the aforementioned conditions.
- Refund methods: Customers can choose from the following refund methods:
- Bank transfer.
- Store credit in the form of a gift card.
Exchange Policy:
- Customer's right to exchange: Customers have the right to exchange a product within 14 days of receiving it if it has a manufacturing defect.
- Exchange procedure:
- Contact customer service to initiate an exchange request.
- Provide a clear photo or video of the product showing the defect.
- Return the product in its original condition with all accessories.
General Terms:
- Product condition: The product must be in its original condition and free from any damage or scratches caused by the customer.
- Accessories: All product accessories must be returned in their original packaging.
- Invoice: Please retain your invoice as proof of purchase.
- Shipping costs: The customer is responsible for return shipping costs, unless the product has a manufacturing defect.
Important Notes:
- Customized products: Customized products cannot be returned or exchanged.
- Used products: Used products cannot be returned or exchanged.
- Discounted products: Discounted products may have different return and exchange policies.
Contact Us: For any inquiries or issues, please contact us at [info@go-frisky.com] or [01092922127]